Pay per builder, not per teammate.

They pay for different things. A builder seat pays for access to build and ship with Gently, including the platform, agent workspaces, and concurrent-thread capacity. Usage covers variable costs created while work runs: Gently-provided AI and live cloud app runtime. Every paid builder adds included usage to one shared workspace balance, and we use that balance before any purchased credits or allowed overage.

When Gently supplies a model or AI service, each provider-backed call counts toward usage—not just the final answer. On standard plans, calls covered by your own connected account have a 0% Gently platform rate; custom enterprise agreements may define a different rate. The separate answer below explains which supporting services may still count.

• The main AI work for questions, research, planning, building, and automations.
• Supporting work such as routing requests, checking completed responses, summarizing long conversations, running sub-agents, searching the web, making extra model calls inside tools, understanding screenshots and images, generating images, providing advisor guidance, and narrating browser recordings.
• Delivery stages such as plan review, code review and specialist review, applying or verifying findings, final and goal verification, and AI-assisted commit or pull-request preparation.
• Other AI tools such as prompt coaching, Ask the Database, voice transcription and cleanup, project setup assistance, and AI connection tests.
• Provider retries and fallback calls when more than one model call is needed to complete the work.

Text models are priced from input, output, and cached tokens. Search, images, transcription, and narration use the provider’s relevant unit, such as requests, images, audio duration, or spoken characters.

Yes. One thread uses one concurrent-thread slot, but it can involve several AI calls. For example, a build may use the main model, sub-agents, summaries, searches, and review stages. Each metered call contributes to usage even though the whole job still occupies only one top-level thread slot.

On standard plans, Gently’s platform rate is 0% for model calls covered by your own API key, local model, or connected ChatGPT or Claude subscription; you pay that provider directly, if applicable. Custom enterprise agreements may define a different bring-your-own AI platform rate. Supporting services that are not covered by your connection—such as separate classification, summarization, search, vision, image, voice, narration, or advisor calls—can still use Gently-provided services and count toward usage. When Gently provides the model or service, we charge the provider price plus 5%.

A builder is anyone an admin allows to change code. Admins only need builder seats when they also change code. Everyone else can ask questions, research, plan, and review previews without a builder seat. Their Gently-provided AI and cloud runtime still draw from the workspace usage balance.

You can pause until next month, use purchased credits, or set a monthly limit for extra usage. We alert admins at 50, 80, and 100%.

Yes. You can switch plans at any time. We prorate plan and builder changes on your subscription.