Knowledge & skills
Knowledge tells Gentlybot what your team knows. Skills teach it a repeatable way to work. Together they make good results easier to reproduce.
Knowledge
Shared facts, context, and decisions
- Project knowledge is the default context; organization-wide knowledge holds conventions shared across projects.
- Create blank pages, runbooks, bug analyses, FAQs, and nested subpages.
- Edit visually or as Markdown, add images, and link pages together.
- Use backlinks and page history to understand what changed and restore an earlier version.
- Agents working in a project can read and update that project’s pages directly.
Skills
Reusable instructions and capabilities
- Search the skills library by team or discipline and preview the instructions before enabling anything.
- Enable a skill so agents can discover it automatically, or run it explicitly with its slash command even while disabled.
- Upload a workspace skill, or commit a SKILL.md alongside the repository it belongs to.
- Store any credentials a skill needs in workspace-managed skill secrets instead of embedding them in instructions.
Choose the right home
Is this information about our product or decisions?
Put it in Knowledge: architecture notes, terminology, support runbooks, release process, known failure modes, or product FAQs.
Is this a repeatable way of doing work?
Make it a Skill: a checklist, audit method, reporting workflow, integration procedure, or team-specific deliverable format.
Is it specific to one repository?
Keep the skill or knowledge close to that project. Use organization scope only for guidance that should apply across products.
A practical starting set
Start small: one product glossary, one “how releases work” page, one support runbook, and one skill for a task your team repeats every week. Add more only when a real thread exposes missing context or a repeated process.
Keep facts in Knowledge and actions in Skills. That separation makes both easier to review, update, and reuse.